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Getting Real World Results: Turning Training into Action

The Valued Partner:
Gaining a place at Your Customer’s Table

UPFRONT:
Persuasion through Presentation


Managing Difficult Conversations

DIGISCRIPTS:
Alternatives to traditional delivery

Executive Coaching

Organizational and Teams Interventions

Strategic Planning and Meeting Facilitation


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The Valued Partner

The Valued Partner is not a traditional training program. Traditional training uses the classroom is the primary learning setting and the passing of knowledge the primary learning model. The Valued Partner is a business process using new learning in the real world. The Valued Partner allows participants to learn partnering skills as they work, in real work situations. This unique learning method allows immediate use of learning, sustained long-term use of concepts, and reduction in time away from critical job functions.

In addition to a new learning model, The Valued Partner also respects the need to build expertise within the organization. The ability to sustain change is not found in outside expertise, but in internal coaches and advocates. Therefore, The Valued Partner process is designed to teach line managers the process of building organizational expertise with current and future groups.

Program Components:

The Maturity Challenge

  • Building Long-Term Success
  • Strategic Implementation
  • Strategic Analysis
  • Articulating and Gaining Commitment
  • Real Time Application

Partnership Basics

  • Priorities: Yours and Theirs
  • The Required Attitude
  • Four elements of Partnership

Partnering Modules
Each of these modules is presented based on the needs of participants. Each has core learning points. All modules are short (two to four hours) concepts and all are taught in the context of working on the project or work assignment. All are designed to be taught and then immediately practiced in the real world.

Addressing the Current Status

  • Proactive identification
  • Tracking and Resolving
  • Bias for Action
  • Prevention of Reoccurrence
  • Working with Dissatisfied Partners

Building and Rebuilding Credibility

  • Introduction
  • Purpose
  • Approach/Agenda
  • Results
  • Building Credibility in Difficult Situations

Identifying Shared Priorities

  • The Basics of Identifying Priorities
  • Interviewing
  • Meeting Templates
  • The Strategic Success Interview
  • Documentation and Verification

Creating Co-Ownership of Solutions

  • Co-Development
  • Co-Ownership in Conflict
  • Solution Presentation Templates

Ensuring Partner Loyalty

  • Success Assurance
  • Attention to Intangibles
  • Anticipation of Future Needs

Length of typical process:

One ½ day overview and six (two to four hour) team or work group sessions held as the team or work group meets to conduct normal business. Coaching sessions prior to each meeting with the team leader or manager are required to prepare the team leader or manager to lead the team and teach the process.